I've been in a couple times to pick up or send out mail and it's been good. I'm trying to call now to ask a question that the automated service doesn't address and there's absolutely no way to reach a human.
I haven't received any mail in over a week, waiting on my new bank card. Horrible customer service at the location but the not getting mail at home daily is ridiculous. You employ people to deliver mail!!! I've complained numerous times since moving here 3 years ago and my neighbors have as well - I am told every time that 'no one has ever complained'. Would love to know how to make a formal complaint but after holding for 30 + minutes each time they tell me I can't.
The absolute worst experience I've ever had... First off, the clerk was not helpful at all. She offered no best way to take care of my reason for being there. And to top it off, you can all have your own opinion here but I took a puppy in that had just been picked up fron being spayed. I couldn't leave her in the truck because of the outside temperature. They told me they could not 'service' me. Give me a break. It was close to closing and no one else had a problem what so ever. IT WAS A PUP ON A LEASH. Big bad ass postmaster.. Grrrrrrr
Went to this location to apply for a passport book. My licenses was expired, so I wanted to use my passport card for identification. Passport card is clearly listed on the passport government website and the forms you fill out. However the agent told me I could not use my passport card to apply for a book. I asked to speak to the manager who stated the same as the agent, even after we showed them both it was ok on the form and website. The manager rudely told us that he didn't care what the form said, it was wrong and they did the applications everyday. He let me send it in anyway but said my application would be delayed when the passport agency wouldn't accept it. I received my passport yesterday 12 days after sending off the application. Obviously not delayed. I usually use the OFallon post office (which I love) but this one is by my husband's work, so we met there. I will not be returning to this location again.. the manager was very rude.
If I could leave less than 1 star, I certainly would. The USPS is a joke. I am a small business person here in St Peters and we rely heavily on the Postal service for payments both incoming and outgoing. We have had multiple problems with check taking as much as 2 weeks to arrive in the mail. If I had and option that was even twice as much, I would use it. I wish we had a private company that would compete with the Postal Service. Terrible Management, Terrible Service, Government Bureaucracy at it's finest. We're setting up a Fed Ex account today.
United States Postal Service is a US Post Office based in St Peters, Missouri. United States Postal Service is located at 7055 Mexico Rd, St Peters, MO 63376, USA.
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