Club Fitness rips you off by overcharging you on fees. The more I complained to the "manager", the more she told me to have a nice day. I was getting angrier and angrier and she kept telling me to have a nice day. She kept telling me she was the manager. All I wanted was a refund as stated on the card sent in the mail to me after I joined. But no. I had to wait until the general manager returned in 3 days. I do not recommend Club Fitness and recommend they start hiring employees with brains and customer service experience. I would rate them a zero. Do not join.
Looking for a gym home I took a tour of three gyms Dec 2015. Golds Gym- CONS: Equipment with seat material ripped. Unless you buy a trainer package did not seem like staff was available to answer questions outside of them doing a fitness assessment when u join. Did not get the welcome/community feeling I expected being there, I felt like I was in a factory. PROS: Gym is large and have lots of equipment, pool, hot tub cardio studio, convenient location for me. In summary out of the three gyms I have also toured: club fitness (cheap, but dirty & over crowded= I will not join), YMCA (a little further from my home & cost more, but it had the welcoming/community feel, lots of equipment, friend staff and fellow gym membership available to answer questions about equipment= I would like to join), and Golds Gym (I would consider joining, but only with a month to month no contract membership & cancel if I did like after a while.
The main problem is the lack of gym etiquette by Members, and no policing by the staff.
terrible customer service from corporate. Very sneaky with the way they operate. Highly disappointed.
Don't do it!!! They charge you month after month for a membership even after you go in to cancel twice!!!! I cancelled in March 2017 when my husband cancelled his membership. I am still being charged monthly in August 2017. I call them asking why they are charging me still. "We have no record of you cancelling." I was in the same day as my husband and filled out the paperwork; his membership was cancelled. I made another trip in to cancel and they still are charging me. They have not only charged me again but they are charging the annual membership fee too. Awfully convenient!! Every time I call, they are snide. No concern for charging me month after month, when I cancelled twice now. I have been calling them forever trying to get this resolved! I will tell everyone how horrible their business practices are!
Great facility, but a zoo atmosphere.
On any given day you will have members tying up multiple machines for 15 minutes at a time. Members even park personal belongings on equipment and walk away, so as not to be bothered by other members trying to use the equipment.
Club Fitness is a US Gym based in St Peters, Missouri. Club Fitness is located at 3701 N St Peters Pkwy Suite A, St Peters, MO 63376, USA.
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